Frequently asked questions
Can I buy online?
Not yet. Online checkout is coming soon. For now, order by email: use the “Email to order” button on a part page, or write to hooptieautoparts@proton.me with the part number, your vehicle and your shipping address.
How do I pay?
When we reply to your order email, we tell you how to pay. Please don’t send card numbers by email.
Is shipping free?
Shipping is included in the listed price, so there is no separate shipping charge. Florida sales tax is added where applicable.
How fast will my part arrive?
Each listing shows its usual delivery time, such as 1–2 days or 3–5 days. Orders are placed with our supplier the same business day when possible. Delivery times are estimates, not guarantees.
Can I pick up locally?
No. Parts ship directly from our supplier’s warehouse. We have no storefront, so there is no local pickup.
Do you ship outside the United States?
No. We ship to addresses in the United States only.
How do I know the part fits my car?
Check your year, model and engine against the fitment table on the listing, including any note. Then compare the number on your old part with the listed part number. You can email us your VIN and we’ll help check it. Fitment is as listed by the maker, not a guarantee for your exact car.
Where do I find my VIN?
Your 17-character VIN is on the driver-side dashboard where it meets the windshield, and on the label in the driver door jamb. It is also on your registration and insurance card.
What if the part doesn’t fit?
Wrong-fit returns have a 15% restocking fee. The restocking fee is credited back in full if the part is returned unused in its original packaging. Contact us first for a return authorization.
What is your return policy?
Unused parts in original packaging may be returned within 30 days. Contact us first for a return authorization. Installed or electrical parts that were installed are not returnable unless defective.
Do parts have a core charge?
Some parts include a refundable core charge. When a part has one, the amount is shown on its listing. The current alternator, starter and coolant sensor listings say no core charge.
Is there a warranty?
Any warranty on a part comes from its manufacturer. We do not add our own warranty. If a part is defective, email us and we’ll help you file the claim.
Can I call you?
We don’t have a phone line yet. Email hooptieautoparts@proton.me and a real person will answer.
Will you carry parts for my car?
We are adding vehicles and parts over time, starting with common 2005–2018 cars and trucks. If you need something not listed, email us with your vehicle and the part number.
Still have a question? Contact us.