Returns
At a glance
- 30 days to return unused parts in original packaging
- Contact us first for a return authorization
- Installed parts are not returnable unless defective
- Wrong-fit returns: 15% restocking fee, credited back in full if the part is unused in its original packaging
Fitment guarantee
This restates our wrong-fit policy; it is not an extra promise. You confirm fitment with your VIN and OEM part number. If a part doesn't fit, a wrong-fit return has a 15% restocking fee, and that fee is credited back in full if the part comes back unused in its original packaging.
Return policy
Unused parts in original packaging may be returned within 30 days. Contact us first for a return authorization. Installed or electrical parts that were installed are not returnable unless defective.
How a return works
- Email hooptieautoparts@proton.me with your order details and the reason for the return.
- Wait for your return authorization and instructions before you send anything.
- Pack the part unused, in its original packaging.
- Send it back as instructed, within 30 days.
Fitment
You are responsible for confirming fitment with your VIN and OEM part number. Wrong-fit returns have a 15% restocking fee. The restocking fee is credited back in full if the part is returned unused in its original packaging. A packaging charge may apply to cover the cost of sending the part out again.
Core charges
Some parts include a refundable core charge. When a part has one, the amount is shown on its listing. Return the old part within 30 days in the provided box to receive the core refund.
Defective parts
Any warranty on a part comes from its manufacturer (see Terms). If a part is defective, email us and we'll help you file the claim.